Will not power on
Diagnosis can identify whether the problem is related to the battery, charging path, storage or another internal component.
Mail-in and local service
Microsoft Zune repair & upgrades.
Repair service for the Zune 30, Zune 80/120, Zune 4/8/16 and Zune HD—from batteries and screens to storage, controls, charging and restoration.
Free diagnosisWith every submitted device
5–10 business daysTypical repair timeframe
30-day warrantyInstalled part and related labor
Completion proofPhotos or video available
Can my Zune be fixed?
Start with the symptom.
A Zune that will not start is not automatically beyond repair. Battery failure, worn storage, damaged ribbon cables, screens, controls and charging connections can create similar symptoms. The device is inspected before the final work is approved.
Will not charge or sync
Charging-port, cable and connection problems can be evaluated before a repair price is confirmed.
Boot or drive errors
Mechanical hard drives, ribbon cables and firmware can prevent a Zune from starting normally.
Weak or dead battery
Battery replacement is available for multiple Zune generations, with model-specific options.
Broken screen or controls
Screen, button, control-pad and selected case replacements are offered when compatible parts are available.
Needs restoration
Supported software restoration and firmware recovery requests are included at no charge.
Zune repair services
Repair the part that failed.
Service is based on the model, internal condition and availability of compatible parts. No additional work is performed without approval.
Battery replacement and upgrades
Standard and selected higher-capacity options are available for supported models. Some larger Zune 30 battery upgrades require an SSD conversion.
Hard-drive and SSD work
Replace a failed Zune hard drive or ask about supported storage upgrades. Drive and SSD availability varies by model.
Screens, buttons and cases
Screen, control-pad, individual button and selected front- or back-case repairs are available while compatible inventory lasts.
Charging, sync and ribbon cables
Connection problems and internal ZIF ribbon-cable failures can be inspected and repaired when the required part is available.
Supported models include the original Zune 30, Zune 4GB / 8GB / 16GB flash players, Zune 80GB / 120GB and Zune HD. Not sure which model you have? Include a photo with your request.
Ready to fix your Zune?
Tell us the model and what happens when you try to turn it on, charge it or sync it. Your request is reviewed before shipping instructions are provided.